Learner Support Center

DCE Recommended System Specifications

Last Updated: Jan 08, 2016 10:34PM EST

Recommended Computer Specifications

To ensure the best experience possible, please make sure your computer meets or exceeds these system specifications. If you have questions regarding your computer, feel free to call Support at (800) 860-3241


Windows System Specifications

Operating System

  • Windows 7 SP1
  • Windows 8
  • Windows 8.1
  • Windows 10

Processor

  • Intel Core i3/i5/i7

Memory

  • 4GB RAM

Graphics

  • Intel series 3000 integrated graphics or better with DirectX 9.0c or newer

Mac System Specifications

Operating System

  • OS X Mavericks 10.9
  • OS X Yosemite 10.10
  • OS X El Capitan10.11

Processor

  • Intel Core i3/i5/i7

Memory

  • 4GB RAM

Graphics

  • Intel or AMD graphics

General System Specifications

Display

  • 1024x768 or higher resolution display

Internet Connection, Web Browser, and Network

  • Chrome, Firefox, Safari, Microsoft Edge, & Internet Explorer. Click here for a chart breakdown.
  • A minimum broadband cable internet connection of 3mbps is required. A 5mbps connection is recommended for quicker load times.
  • The DCE performs best when directly connected to the internet. Due to the number of variables introduced when connecting to the DCE using VPN (Virtual Private Network) internet connections, users may experience extended module load times. If you must connect to a VPN to access your universities’ digital resources, please contact Learner Support for more information and additional setup instructions.

Unity Web Player

Accessibility

  • Shadow Health’s Digital Clinical Experiences require the use of a computer monitor, keyboard, and mouse or touchpad. It is our goal to support alternative input modalities to improve accessibility for all users. However, if you are currently unable to use the DCE due to a visual or motor impairment, please contact the Shadow Health Learner Support team.
  • Tina Jones™ presents auditory and visual information representative of a human patient. To address auditory accessibility, when Tina Jones speaks, her speech is presented as both audio and text displayed at the bottom of the screen, except in instances where the textual representation would distinguish physical findings (e.g. textual descriptions of breathing sounds). If you require a transcription of these instances due to an auditory impairment, please contact the Shadow Health Learner Support team at support@shadowealth.com.
  • The normal and abnormal sounds within the concept labs are medically accurate, and are produced at a frequency lower than what most laptop speakers are capable of delivering. To hear these sounds, we strongly recommend that you use a pair of external speakers or headphones to hear the bass frequencies.

Virtual OS

  • The use of virtualization technologies (i.e. VMware, Bootcamp, Parallels) is currently unsupported when using the Digital Clinical Experience.

Contact Us

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    Toll Free: 800.860.3241
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