Learner Support Center

DCE Minimum System Specifications

Last Updated: Sep 23, 2016 07:51AM EDT

Minimum Computer Specifications

To ensure the best experience possible, please make sure your computer meets or exceeds these system specifications. If you have questions regarding your computer, feel free to call Support at (800) 860-3241

 

Windows System Specifications

Operating System

  • Windows 7 SP1
  • Windows 8.1
  • Windows 10
 

Processor

  • Intel Core i3/i5/i7
 

Memory

  • 4GB RAM
 

Graphics

  • Intel series 3000 integrated graphics or better with DirectX 9.0 or newer
 

Mac System Specifications

Operating System

  • OS X Mavericks 10.9
  • OS X Yosemite 10.10
  • OS X El Capitan10.11
 

Processor

  • Intel Core i3/i5/i7 or AMD equivalent
 

Memory

  • 4GB RAM
 

Graphics

  • Intel or AMD graphics
 

General System Specifications

Display

  • 1024x768 or higher resolution display
 

Internet Connection, Web Browser, and Network

  • Chrome, Firefox, Safari, Microsoft Edge, & Internet Explorer. Click here for a chart breakdown.
  • A minimum high speed cable internet connection of 3mbps is required. A 5mbps connection is recommended for quicker load times.
  • The DCE performs best when directly connected to the internet. Due to the number of variables introduced when connecting to the DCE using VPN (Virtual Private Network) internet connections, users may experience extended assignment load times.
 

Required for Speech to Text

  • Chrome
  • Microphone (most laptops and all Apple Desktop's have a microphone built in)
  • A course that is either Health Assessment or Advanced Health Assessment (Pharmacology does not have Speech to Text)

     

Accessibility

  • Shadow Health’s Digital Clinical Experiences require the use of a computer monitor, keyboard, and mouse or touchpad. It is our goal to support alternative input modalities to improve accessibility for all users. However, if you are currently unable to use the DCE due to a visual or motor impairment, please contact the Shadow Health Learner Support team.
  • Tina Jones™ presents auditory and visual information representative of a human patient. To address auditory accessibility, when Tina Jones speaks, her speech is presented as both audio and text displayed at the bottom of the screen, except in instances where the textual representation would distinguish physical findings (e.g. textual descriptions of breathing sounds). If you require a transcription of these instances due to an auditory impairment, please contact the Shadow Health Learner Support team at support@shadowhealth.com.
  • The normal and abnormal sounds within the concept labs are medically accurate, and are produced at a frequency lower than what most laptop speakers are capable of delivering. To hear these sounds, we strongly recommend that you use a pair of external speakers or headphones to hear the bass frequencies.
 

Virtual OS

  • The use of virtualization technologies (i.e. VMware, Bootcamp, Parallels) is currently not supported when using the Digital Clinical Experience.

Contact Us

  • Advanced Technical Support Hours
    Mon - Fri 9:00 A.M. - 9:00 P.M. ET Saturday 11:00 A.M. - 8:00 P.M ET

    Call Us
    Toll Free: 800.860.3241
  • Email us!
  • Live Chat!
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