Learner Support Center

Troubleshooting

  • What to do if you are unable to start a new patient exam

    If you are unable to click the Start New Attempt button, please check to see if your instructor has set an Ope...

    Dec 28, 2016 05:40PM EST
  • Why is my assignment downloading again?

    Each time you start or resume an assignment attempt, the assignment will automatically download. This process ...

    Dec 28, 2016 05:42PM EST
  • Reconnecting Error

    The Reconnecting Error appears when the assignment attempt tries to communicate with the Shadow Health servers...

    Feb 25, 2016 11:06AM EST
  • "Aw Snap" Error Message in Chrome

    A small amount of students have experienced an error message, only on Google Chrome, that states “Aw Snap!” wh...

    Feb 25, 2016 11:07AM EST
  • Please refresh your browser error message

    A small amount of students have experienced an error message when trying to either return to their paused assi...

    Feb 25, 2016 11:07AM EST
  • Introduction Video Support

    If you are having difficulty watching the Introduction Video, please visit https://player.vimeo.com/video/1617...

    Apr 10, 2017 01:17PM EDT
  • No audio in Concept Labs

    The Concept Lab assignments will help train your ear for different systems of the body (except the Conversatio...

    Feb 25, 2016 11:07AM EST
  • My assignment stopped working

    If you are working on an assignment and it becomes unresponsive, there are a few steps you can take to get it ...

    Feb 25, 2016 11:08AM EST

Contact Us

  • Advanced Technical Support Hours
    Mon - Fri 9:00 A.M. - 9:00 P.M. ET
    Sat - Sun 12:00 P.M. - 9:00 P.M ET

    Call Us
    Toll Free: 800.860.3241
  • Email us!
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