Learner Support Center

Tutorials

  • Useful Tips and Tricks

    Just like with any patient, HOW you word questions is as important as WHAT question you’re asking. Our patient...

    Mar 22, 2017 11:56AM EDT
  • How to Download a PDF of Your Lab Pass

    If you need to download a PDF copy of your Lab Pass, we have made it very easy now! Once you are logged in to ...

    May 15, 2017 09:44AM EDT
  • How to reset your password

    If you have forgotten your password or can't log in, please follow the steps below to reset your password ...

    Dec 28, 2016 03:44PM EST
  • How do I save my work?

    Your conversation with the patient(s) and the tests you perform are saved automatically at the time they are c...

    Dec 28, 2016 03:46PM EST
  • How to resume an exam

    There are three different ways to resume you assignment. After logging in to your Shadow Health accoun...

    Dec 28, 2016 05:06PM EST
  • How do I know when my assignment is due?

    Your instructor will ALWAYS have the final say when it comes to course expectations, including assignment dead...

    Dec 28, 2016 05:22PM EST
  • Adding a Course

    Students already enrolled with Shadow Health can add a new course by selecting “Add a Course” on the “My Cours...

    May 18, 2017 04:31PM EDT
  • Assignment Options Turn In and Reopen

    As you progress through the Digital Clinical Experience (DCE), you may notice some buttons labeled Turn In or ...

    Feb 25, 2016 11:13AM EST
  • Can I print my Transcript?

    You can print your transcript after you’ve completed an assignment using your web browser’s built in print fun...

    Dec 28, 2016 05:26PM EST
  • How to change the section you're in

    Students are now able to change what section they are in after they have registered. Bear in mind that this is...

    Dec 28, 2016 05:30PM EST

Contact Us

  • Advanced Technical Support Hours
    Mon - Fri 9:00 A.M. - 9:00 P.M. ET
    Sat - Sun 12:00 P.M. - 9:00 P.M ET

    Call Us
    Toll Free: 800.860.3241
  • Email us!
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