Learner Support Center


  • Useful Tips and Tricks

    Just like with any patient, HOW you word questions is as important as WHAT question you’re asking. Our patient...

    Mar 22, 2017 11:56AM EDT
  • How to Download a PDF of Your Lab Pass

    If you need to download a PDF copy of your Lab Pass, we have made it very easy now! Once you are logged in to ...

    May 15, 2017 09:44AM EDT
  • How to reset your password

    If you have forgotten your password or can't log in, please follow the steps below to reset your password ...

    Dec 28, 2016 03:44PM EST
  • How do I save my work?

    Your conversation with the patient(s) and the tests you perform are saved automatically at the time they are c...

    Dec 28, 2016 03:46PM EST
  • How to change/update your email address

    If you would like to change the email address you registered with Shadow Health, follow the steps below. Afte...

    Dec 28, 2016 03:48PM EST
  • How to resume an exam

    There are three different ways to resume you assignment. After logging in to your Shadow Health accoun...

    Dec 28, 2016 05:06PM EST
  • How do I know when my assignment is due?

    Your instructor will ALWAYS have the final say when it comes to course expectations, including assignment dead...

    Dec 28, 2016 05:22PM EST
  • Adding a Course

    Students already enrolled with Shadow Health can add a new course by selecting “Add a Course” on the “My Cours...

    May 18, 2017 04:31PM EDT
  • Assignment Options Turn In and Reopen

    As you progress through the Digital Clinical Experience (DCE), you may notice some buttons labeled Turn In or ...

    Feb 25, 2016 11:13AM EST
  • Can I print my Transcript?

    You can print your transcript after you’ve completed an assignment using your web browser’s built in print fun...

    Dec 28, 2016 05:26PM EST

Contact Us

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